It’s a bittersweet day for me. I’m finally divorcing Google’s Project Fi as my wireless carrier. It’s been a year full of many ups and downs. • Pros: • I was really excited about using Project Fi. I was previously with Verizon and was unimpressed with the rigidity of their plans and their customer service. So I hopped on Amazon, bought a Nexus 6p, and signed up for Project Fi. From the start, I was extremely impressed. Signing up for a plan with Project Fi is easier that placing an order at Burger King. You start with the option of buying a phone through Project Fi (I bought my phone through Amazon and skipped this step). Next, you pick how much data you plan on using per month. The amount of data you choose doesn’t really matter at all because you pay $10 per GB of data even if you go over. If you don’t use all of your data, money for the data that you didn’t use will be used to pay for your next month. After selecting your plan, they mail you a SIM card and you’re basically good to go. The set-up process for Project Fi is miles ahead of any other wireless carrier. • The other great thing about Project Fi is the customer support. You are able to email, call, and instant message with customer support through the Project Fi app (which is fantastic). I received helpful responses to every email I sent Project Fi within an hour and I never had to wait for more than 5 minutes to speak to someone from customer support on the phone, but the real selling point is instant messaging with support. Customer support always responded quickly to my chat messages. They were extremely kind and helpful and stayed on the chat until my problem was fixed. They constantly went above and beyond. I have never been more impressed by customer support than I was with Project Fi. I once began a chat session with support just to show my friend how quick it was. We were eating at a burger joint and when my friend got up to fill up his fountain drink, I started a chat session. By the time my friend got back to the table 30 seconds later, I was connected with customer support. • So the big pros about Project Fi are the set-up and the support. Check back to see our cons list!